Frequently Asked Questions


Are Steam Genie Midlands insured

Yes we are fully insured with Public Liability Insurance for your complete piece of mind.

Why Steam Clean Regularly?

Regular vacuuming with a good quality domestic vacuum cleaner will help preserve your carpets and upholstery.
However, by using Steam Genie - regular professional steam cleaning can actually prolong the life of your carpets and soft furnishings up to four times longer!
It will also maintain the colour and pile lift alongside, more importantly, removing harmful dirt and dust mites which gather over time providing a better environment for you and your family, especially those who unfortunately may suffer from allergies such as hay fever or asthma.
Carpets and upholstery act as filters removing dust, pollen and allergens from the air concentrating them in the fibres.
Regular professional cleaning improves the air quality by removing these impurities leaving you with the benefits of a fresher, cleaner, healthier and more hygienic environment.
A cleaner carpet helps makes a healthier you!

How often should i have my carpets cleaned

Most carpet manufacturers recommend the hot water extraction (Steam) cleaning method to be the most effective way to clean your carpets. It is also recommended this be carried out every 12 months. In the meantime regular vacuuming with a good quality vacuum cleaner will help keep your carpets in tip-top condition.

How long will my carpet take to clean

It will obviously firstly depend on what size your carpet may be. Secondly it also depends on how soiled it may be and also how much furniture there may be in the room which requires removing.
Usually the average sized lounge carpet can be cleaned within one to two hours.

When can i walk on my carpet again

Because of the powerful vacuums within our carpet cleaning machines you will be able to walk on your carpets more or less straight away. They will never have that ‘sodden’ feel to them. After cleaning they will shortly become ‘hand dry’. Please note though ideally it would be good practise to leave them as long as possible as during the drying out stage they are most prone to collecting any dirt which may be transferred from ones shoes etc....

How long will my 3-Piece take to clean

Dependant on what fabric and how soiled it may be etc the average 3-piece suite will normally take two to three hours to clean

How long will my carpets and 3-Piece take to dry

This will depend on the type of fabrics you have. Some heavier fabrics may take longer. The average carpet will take a few hours to fully dry. Although they will be ‘hand dry’ shortly after cleaning. We use the very latest state-of-the-art cleaning machines containing very powerful vacuums which therefore enhance drying times. 

Equally, dependant on fabric, an average 3-piece suite will take three to four hours to fully dry.

We find most customers appreciate when we suggest an early start as possible on 3-piece suites so as to give the items plenty of drying out time. This leaves you with a lovely clean and dry suite ready in plenty of time for you to enjoy and relax on it in the evenings.

Please note that opening windows to create a constant air flow and/or having central heating on will enhance the drying out process.

Do you move furniture

Yes. We will move any large items that need removing to help us steam clean your rooms. All we ask is if you could possibly remove as many of the smaller items as possible to help out as this is very much appreciated.

Quoting over the phone

If you require a friendly quote over the phone we will always do our upmost to try and provide you with the most accurate possible ‘ball-park’ figure relating to the information given to us.

Without actually visiting your home to give you a free and friendly quotation personally it can prove difficult as various factors come into play such as the quality of your carpet or how heavily soiled it may be. All these reflect the amount of work and time needed to effectively clean your carpets to the best of our ability.

Please don’t decide to go with the first company that offers to be twice as cheap as the competitors as you may find out to your detriment that there is probably a very good reason as to why they are twice as cheap!

What hours do you work

At Steam Genie we will always do our very best to accommodate your needs.

Yes, preferably Monday to Friday 9am to 5pm is great but hey, we also appreciate how busy your lives are these days and this is not always possible.

Therefore we offer flexible working hours and will always try to fit your appointment in whenever best meets your own personal requirements.

How do we calculate our prices

Our prices are determined using the recommended guidelines set within the national carpet cleaning industry. We will then do our upmost to individually personalise each customer’s requirements taking into consideration their individual needs. Prices are typically based on the square footage of the rooms you require cleaning.

Do we offer any discounts

Yes.

We provide a very popular multi-room discount whereas your overall cost is reduced by having more than one room or item steam cleaned during the same visit.

We also offer a discount for OAP customers.

We also offer a discount on your next appointment if you were to successfully recommend us to any friends or acquaintances who then consequently booked an appointment with us.

  • sg midlands
  •   44 Rishworth Ave, Rugeley,
         Staffordshire WS15 2ER
  •   07976 526848
  •    01889 802335
  • Steam Genie Midlands

About us

Based in Rugeley in the heart of the Staffordshire countryside, Steam Genie Midlands is a local independently owned business providing a professional carpet and upholstery cleaning service to both residential and commercial properties.

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